Scafeast® equipment have an extended warranty of 3 years post purchase date against manufacturer defects and machine failure. This warranty excludes wear and tear corrosion/rusting or any practices deemed unsafe.
What should I do if I receive a damaged product?
For online orders, please complete the following:
- Communication is key, so please get in touch ASAP and notify us.
- If you are located outside of Victoria, we will ask you to take photographs of the defected products and email our team members.
- Once you receive the defected unit, please do not further use the product as it might violate our terms and conditions.
Warranties and claims made to Scafeast will require 3 – 6 business days to process and between 4 – 6 business days to finalise. So please keep a 2 week period in mind when sending in a claim to avoid any unexpected delays